1. Why is the ordered product delayed according to the specified original date of receipt?
Most often, the date of receipt is preliminary and according to the information provided by the supplier. However, it is not rare that there are various reasons (supply problems, production challenges, distribution problems, etc.) when the receipt is postponed by an additional 1-6 months. When ordering and purchasing any product with Pre-Order attachments, you should consider that the product may travel much longer than the original date. 12 months applies to all goods. rule, when 12 months have passed since the order, you can write a request to cancel the order and return the money paid.
2. Why are some products not shown with a photo to show how they will look?
In this e-mail the shop will often sell goods on the Pre-Order principle, which will not be produced, in most cases there are no final designs approved by the suppliers and thus the appearance of the goods is not made public. Although there is no need to order goods without the appearance of official photos, quite often certain products and/or their line are extremely limited for the initial receipt, so if you do not manage to place an order in time, the next opportunity to order may appear only after 3-6 months, or there will be no opportunity at all to order
3. What should I do if I receive a defective or damaged product/package?
Always when collecting the ordered goods from the parcel service or collection point, it is necessary to make sure and check that the quality of the goods meets your expectations. If you notice damage to the product/packaging during shipping, always record them as soon as possible so that compensation can be claimed. Having proper evidence that you received a defective or damaged item/packaging will give you a better chance of getting a refund.
4. What does the inscription PRE-ORDER in the product name mean? Why does an item like this say it's in stock, but it's only a few months away?
PRE-ORDER means that this is a pre-order that, once placed, will have to wait until the specified delivery date, or even several months longer due to supply challenges. Unfortunately, the functionality of the website does not currently allow you to otherwise order/purchase the expected new release models, and the system misleads that the item is in stock.
